Terms & Conditions

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TERMS OF USE

Introduction:

The purpose of this site is to provide a simple, convenient and cost-effective service to our customers by linking them to restaurants in their area that offer food delivery or collection. The website shows service providers like restaurant information such as trading times, reviews and menus etc.Your use and/or access to this website is subject to your agreement of the Terms of Use (outlined on this page). These Terms of Use apply to the use of this website ("site"), and by accessing this site and/or placing an order you agree to be bound by the terms and conditions set out below. The Terms of Use of this site do not affect your statutory rights as a consumer.
"You" and "Your" means the person using this site to order goods and services and subject to these Terms of Use.Please read the terms and conditions very carefully before use;
The terms of use govern your use of our website www.foodzozo.com (the “portal/website”) and our “foodzozo” application for handheld devices and mobile (the “App”). The Website and the App are jointly referred to as the “Services”. Please read these Terms of Use carefully before you download, install or use the Services. If you do not agree to these Terms of Use, you may not install, download or use the Services. By installing, downloading or using the Services, you signify your acceptance to the Terms of Use and Privacy Policy which takes effect on the date on which you download, install or use the Services, and create a legally binding arrangement to abide by the same. The Services is operated and owned by ZOZO Ventures registered hereinafter referred to as ”Foodzozo, “we”, “us” or “our”),. Foodzozo reserves the right, at its sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time. It is your responsibility to check these Terms of Use periodically for changes. Your continued use of the site following the posting of changes will mean that you accept and agree to the changes. As long as you comply with these terms, Foodzozo grants you a personal, non-exclusive, non-transferable, limited privilege to access and use the website and services offered by Foodzozo
User Accounts: If you create a user account for the Sites, you agree to complete the registration process by providing current, complete, and accurate information as required by foodzozo. You are responsible for all activities that occur under your account. You agree to notify Foodzozo immediately of any unauthorized use of your account or any other breach of security. Foodzozo will not be liable for any loss that you may incur as a result of someone else using your account, either with or without your knowledge. In addition, you may be held liable for any losses incurred by Foodzozo or another party due to someone else using your account. You may not use anyone else's account at any time.
User Content: You acknowledge that you are responsible for any content you may submit through the Sites, including the legality, reliability, appropriateness, originality and copyright of any such content. With respect to any content you submit or make available through the Sites (other than personal information, which is handled in accordance with the Privacy Notice), you grant foodzozo a perpetual, irrevocable, non-terminable, worldwide, royalty-free and non-exclusive license to use, copy, distribute, publicly display, modify, create derivative works, and sublicense such content or any part of such content, in any media. You hereby represent, warrant and covenant that any content you provide does not include anything (including, but not limited to, text, images, music or video) to which you do not have the full right to grant such a license to Foodzozo
Feedback and User Submissions: We do not solicit nor wish to receive any confidential or proprietary information from you. If you do send to us by email or otherwise, any communication or material, or if you submit ratings, suggestions, comments or questions or post any other information on this site, you grant Foodzozo non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such content in any form, media or technology. Foodzozo takes no responsibility and assumes no liability for any content posted or submitted by you.
Limited Liability: We attempt to provide the most up to date information available with regard to restaurant lists and pricing however use of this site is at your own risk. The content is provided on an "as-is" and "as available" basis and is believed to be accurate, complete, current and reliable at the date the information was placed on the site and is periodically updated. Neither Zozo Ventures nor any of its respective directors, officers, employees or agents, makes any representation or warranty as to the accuracy, completeness, timeliness, or reliability of the information contained on this site (including in relation to any products or services). To the extent permitted by law, including non-excusable statutory obligations, none of them will be liable or responsible in any way for errors in, or omissions from, the information contained on this site, or that the Site or server that makes it available are free of viruses or other harmful components. Under no circumstances shall zozo ventures or its directors, officers, agents, employees or contractors have any liability for any direct, indirect, special or consequential losses or damages (including without limitation, damages for loss of business or loss of profits), arising in contract, tort or otherwise from the use or inability to use this Site.
You agree foodzozo will not be held liable for any loss or damage incurred as a result of use of the Sites or services. You understand foodzozo is not the seller of the goods or services advertised on the Sites. foodzozo is a service provider and transaction handler for third party merchants ("Merchants"). Foodzozo is not the agent of any Merchant and takes no responsibility for the services or products for which Merchant Provides. Foodzozo has the right at any time to change, modify, correct, add to, discontinue, or retire any aspect or feature of the Sites, including, but not limited to, hours of availability, equipment needed for access or use, or the availability of the Sites (or any part thereof) on any particular device or communications service. foodzozo has no obligation to provide you with notice of any such changes, and foodzozo is under no obligation to provide you with any support, error corrections, updates, upgrades, bug fixes, and/or enhancements of the Sites.
Indemnification: You agree to defend, indemnify, and hold harmless foodzozo from all liabilities, claims, damages, losses, and expenses, including attorneys' fees that arise from your use of the Sites. Foodzozo reserves the right, at its own expense, to assume the exclusive defence and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with foodzozo in asserting any available defences.
Placing Orders: Foodzozo.com endeavours to deal with reputable third parties who provide quality products and services, however we accept no responsibility or liability for the quality or quantity of any goods delivered by or collected from said third parties. It is the responsibility of the customer to thoroughly check the supplied goods before agreeing to receive an order. All questions regarding goods shown on this site should be directed to the partner restaurant. Any disputes between the restaurant or service provider and yourself shall be resolved between you and the service provider. After your order is submitted and confirmed, an order number will be displayed on the confirmation screen and we will send the details of this order in an email. If the restaurant is unable to fulfil your order you will receive an email / SMS stating that your order has been declined. Please make sure the email address you provide is correct and your mailbox is in proper working order, as all correspondence regarding your order is sent to this address. All food preparation and deliveries are the sole responsibility of the restaurant accepting the order. Please be aware that the restaurant will do everything they can to meet the delivery time you specified, however delivery times may be affected by factors beyond their control and therefore cannot be guaranteed. We will inform you if we become aware of an unexpected delay. Incorrect personal details may lead to problems or delays in delivery, so please ensure that you have included your correct address (including postcode), email address and contact telephone number when ordering.
Order Booking And Financial Implications: The Services allows you to make food order bookings as well as order products that you require based on an urgent situation and we will, subject to the terms and conditions set out herein, deliver the same to you. You understand that any order that you place shall be subject to the restrictions and limitations set out in this Terms of Use including, but not limited to, product availability and delivery location. As a general rule, all orders made are treated as confirmed (for all registered users). However, upon your successful completion of booking an order, we may call you on the telephone or mobile number provided to confirm the details of the order, the price to be paid and the estimated delivery time. For this purpose, you will be required to share certain information with us, including but not limited to (i) the first and last name (ii) mobile number; and (iii) email address. It shall be your sole responsibility to bring any incorrect details to our attention. In addition to the foregoing, we may also contact you by phone and / or email to inform and confirm any change in the order, due to availability or unavailability or change in price of the order. At this time any change or confirmation of the order shall be treated as final and we will receive an email confirming the change in order. It is clarified that in the event you are unavailable on the phone at the time we are confirming the order, we will cancel your order and the provisions of the cancellation and refund policy below shall be applicable. You can pay by credit card or debit card or net banking at the time of booking an order or by cash at the time of delivery. You acknowledge and agree that we act as the Vendor’s payment agent for the limited purpose of accepting payments from you on behalf of the Vendor. Upon your payment of amounts to us, which are due to the Vendor, your payment obligation to the Vendor for such amounts is completed, and we are responsible for remitting such amounts, to the Vendor. You shall not, under any circumstances whatsoever, make any payment directly to the Vendor. You agree to pay us for the total amount for any order made. We will collect the total amount in accordance with the terms and conditions of Terms of Use and the pricing terms set forth in the applicable menu listing for the particular Vendor. Please note that we cannot control any amount that may be charged to you by your bank related to our collection of the total amount, and we disclaim all liability in this regard. In connection with your order, you will be asked to provide customary billing information such as name, billing address and credit card information either to our third party payment processor or us. You agree to pay us for any confirmed bookings in accordance with these Terms by one of the methods described on the Services– e.g. by a credit card. You hereby authorize the collection of such amounts by charging the credit card provided as part of requesting the booking, either directly by us or indirectly, via a third party online payment processor or by one of the payment methods described on the Services. If you are directed to our third party payment processor, you may be subject to terms and conditions governing use of that third party’s service and that third party’s personal information collection practices. Please review such terms and conditions and privacy policy before using the services. Once you’re confirmed order transaction is complete you will receive a confirmation email summarizing your confirmed booking.
Services And Service Functionality: We are a online food ordering service provider providing you an online platform to (a) order food/ products online from the list of restaurants, eateries and Sellers available on the Services, (b) pre- pay for your food order by banking channels made available to you on the Services or paying for your food or product by debit or credit card or cash at the time of delivering your food or any other product to your delivery address. We do not own, sell, resell, furnish, provide, prepare, manage and/or control the Vendors or the related services provided in connection thereof. Our responsibilities are limited to: (i) facilitating the availability of the Services; and (ii) serving as the limited agent of each Vendor for the purpose of accepting payments from you for your online food order or product which as the case could be and lastly to deliver your order.
Membership: By joining, members can view their previously used restaurants rate past orders and may be eligible for discounts, bonus points. You are not allowed to register multiple memberships for use by the same person. Violation of this clause may result in termination of your membership. Members’ passwords should be kept confidential at all times, and must not be shared or disclosed to anyone. You are responsible for all activities and orders that occur or are submitted through your membership. If you know or suspect that someone has knowledge of your password then you should contact us immediately.
Restaurant Ratings: Foodzozo reviews and ratings provide an open forum for both reviewers and restaurants to comment on the service experience relating to the order received by the consumer.
The ratings contained on this Site are for informational purposes only and do not constitute advice. Nor should you rely on ratings to make (or refrain from making) or take (or refrain from taking) any action. Ratings are the opinions of registered members and any statements, advice or opinions made by such members are those of such members only. we reserve the right to include or exclude any rating received through this site, and take necessary steps to protect our partner restaurants and customers from any offensive, abusive, hateful, discriminatory or malicious content, including termination of user accounts. Refer to Unauthorised Use section for more details. By using this Site, you warrant that any personal information provided by you is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to your personal information by updating your member profile on the site or contacting us. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
Links to Other Websites/ Mobile Sites: The Sites may contain advertisements and/or links to other sites ("Third Party Sites"). These links are provided solely for the convenience of the users. Foodzozo does not endorse, sanction or verify the accuracy or ownership of the information contained in the advertisements or the content of any Third Party Sites or any products or services advertised on Third Party Sites. If you decide to leave the Sites and navigate to Third Party Sites, or install any applications, software or download content from any such websites or mobile sites, you do so at your own risk. Once you access a Third Party Site through a link on the Foodzozo Sites, you may no longer be protected by these Terms of Service and you may be subject to the terms of service and other conditions of such Third Party Sites. You should review the applicable terms and policies, including privacy and data gathering practices, of any such site to which you navigate to from the Foodzozo Sites, or relating to any applications you use or install from such Third Party Sites. Concerns regarding a Third Party Site should be directed to the Third Party Site itself. Foodzozo bears no responsibility for any action associated with any Third Party Site. Moreover, Foodzozo does not imply an affiliation with any Third Party Site.
Permitted Uses: The Sites are designed to offer food delivery services with restaurant partners, which may include a discount. You agree not to use the Sites in any manner that could damage, disable, overburden, or impair any server, or the network(s) connected to any zozo ventures server, or interfere with any other party's use and enjoyment of the Sites. You may not attempt to gain unauthorized access to any portion of the Sites, other accounts, computer systems, or networks connected to any foodzozo server, through hacking, password or data mining, or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available to you on the Sites. You will not link to any part of the Sites if such activity is illegal, will cause damage to, or will otherwise harm foodzozo or any other party. Moreover, foodzozo reserves the right in its sole discretion to disable or otherwise terminate your use of the Sites, or any links you make to the Sites, or request you to do the same. Foodzozo reserves all of its rights in the foodzozo.com Sites not expressly granted to you by these Terms of Service.
Unauthorised Use: To use our service you must be over 18 years of age. You may not use the Site for any unlawful or unauthorised purpose, including without limitation: distributing any unlawful, libellous, abusive, threatening, harmful, obscene or otherwise objectionable material transmitting material that constitutes a criminal offence, results in civil liability or otherwise breaches any laws, regulations or codes of practice.
Interfering with any other persons use or enjoyment of the Site. Damaging, disabling or impairing the operation of this Site or attempting to gain unauthorized access to this Site or to networks connected to it, through hacking, spoofing or other such similar means.
Alcohol: By placing an order for alcohol, you verify that you are 21 years of age or over. You will be required by the restaurant or service provider to show ID on delivery. It is against the law to sell or supply alcohol to, or obtain alcohol on behalf of, a person under the age of 21 years. foodzozo lists alcohol for sale as an agent of the Licensee and supports Responsible Service of Alcohol.
Payment Consumers: Once your order has been accepted, this represents an agreement between you (the customer) and the restaurant/ service provider . The service provider has sole responsibility for this order.
All prices are inclusive of TAX and quoted in INR Prices are subject to change without notice and all goods are subject to availability.
Cancellations And Refunds: Cancellation (i) As a basic rule you shall not be entitled to cancel your order once you have received confirmation of the same. A restaurant may subsequently cancel an order after you have received confirmation. foodzozo and our partner restaurants reserves the right to cancel any order, before or after acceptance, and we will endeavour to notify you immediately of any such cancellation.(ii)You can cancel your order immediately after 1 minutes of placing your order.(iii) However, in the unlikely event of an item on your order being unavailable, we will contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability. In such an event you will be entitled to cancel the entire order and shall be entitled to a refund in accordance with our refund policy. (iv) We reserve the sole right to cancel your order in the following circumstance: (v) In the event of the designated address following outside the delivery zone offered by us; (vi) Failure to contact you by phone or email at the time of confirming the order booking; (vii) Failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery; or (xiii) Unavailability of all the items ordered by you at the time of booking the order; or (ix) Failure due to reasons beyond our control or attributable to the Vendor.
Refunds (A): You shall be entitled to a refund only if you pre-paid at the time of placing your order only in the event of any of the following circumstances: (1) Your order packaging has been tampered or damaged at the time of delivery; (2) We (foodzozo cancelling your order due to; Your delivery location following outside our designated delivery zones; Failure to contact you by phone or email at the time of confirming the order booking; or (3) You cancelling the order at the time of confirmation due to unavailability of the items you ordered for at the time of booking. Our decision on refunds shall be at our sole discretion and shall be final and binding. All refund amounts shall be credited to your account within 5-10 business days in accordance with the terms that may be stipulated by the bank which has issued the credit / debit card.
(B). In case of payment at the time of delivery, you will not be required to pay for: (a) Orders where the packaging has been tampered or damaged by us; (b) Wrong order being delivered; or (c) Items missing from your order at the time of delivery.
Credits and Cancellation Policy: Foodzozo is not responsible for the service, eligibility, or termination of the restaurant. Foodzozo reserves the right at any time without notice, change the terms applicable to Referral Credits, including expiration period, and/or your ability to redeem existing Referral Credits
Product Delivery: During any product delivery made by restaurants, if the client is not available in the address specified in the system, the meals ordered by the client shall not deliver to anywhere else. Within the framework of such a case, the member must accept all legal responsibilities arising from ordering a meal to an address where he/she does not exist.
Product Return: Only for orders paid with credit card online refund is possible done under following conditions:
  • Cancellation upon users request for cases as follows, order has not been transmitted to the restaurant, order has been transmitted to the restaurant but has not been prepared or order has been prepared but restaurant confirmed the cancellation of the order.
  • Partial or full cancellation of an order due to the absence of ordered product or products in the restaurant
  • Cancellation due to user’s address not being within restaurant’s delivery regions
  • Cancellation due to failure in order transmission to the restaurant
  • Cancellation after restaurants approval due to dissatisfaction with the ordered product; and
  • Cancellation after restaurants approval due to delay on delivery of the ordered product.
Refund for orders with a payment method other than online, debit & credit card, will be done by the partner restaurants listed at foodzozo. Foodzozo accepts no responsibility for conflicts that might be related with refund conditions done by restaurants. Refund for orders paid with online credit card will take 15-30 days after approval.
Terms of service: You agree and acknowledge that we shall not be responsible for: (a) The services or goods provided by the Vendor including, but not limited, serving of food orders suiting your requirements and needs; (b) foodzozo hereby disclaims any guarantees of exactness in menu price as it appears on the website and ordered by you. The exactness of the menu price may differ due to merchant/ restaurant variations, new order(s)/ menu introductions, menu modifications and other reasons similar Zozo will make every effort to meet the user expectations but will not guarantee the exactness of the menu price. (b) The Vendor’s services or goods not being up to your expectations or leading to any losses, harm or damage to you; (c) The availability or unavailability of certain items on the menu or products in the category; or (d) The Vendor serving the incorrect order/s. The details of the menu and price list available on the Services are based on the information provided by the Vendors and we shall not be responsible for any change or cancellation or unavailability. You may not be able to avail our Services if your delivery location is outside our current scope of Service. We will keep you informed of the same at the time of confirming your order booking. You understand that delivery periods quoted to you at the time of confirming the order is an approximate estimate and may vary. We will not be responsible for any delay in the delivery of your order. You order will be only delivered to the address designated by you at the time of placing the order on the Services. We reserve the right to cancel the order, in our sole discretion, in the event of any change to the place of delivery and you shall not be entitled to any refund for the same. Delivery in the event of change of the delivery location shall be at our sole discretion. You shall undertake to provide adequate directions, information and authorizations to accept delivery. In the event of any failure to accept delivery, failure to deliver within the estimated time due to your failure to provide appropriate instructions, or authorizations, then such goods shall be deemed to have been delivered to you and all risk and responsibility in relation to such goods shall pass to you and you shall not be entitled to any refund for the same. Our decision in relation to this shall be final and binding. We would like you to understand that our liability ends once your order has been delivered to you. Services provided for Product delivery (a) You confirm that we shall not be responsible for any deficiency in payment of consideration payable towards the goods purchased from the Services. (b) Each purchase on the Service shall contain necessary instructions to redeem the Services. These Terms of Use shall govern the terms of the services and any other terms as set out in such document confirm such sale of service. You shall not be entitled to receive any credit, refund or cash back for the value of the goods sold if you fail to redeem the goods within the expiry date or in accordance with the terms therein. (c) You agree and acknowledge that neither the Vendor nor us shall be liable in the event of you failing to adhere to the Terms of Use. (d) You might be required to provide your credit or debit card details to the approved payment gateways while making the payment. In this regard you agree to provide correct and accurate credit/ debit card details to the approved payment gateways for availing the Services. You shall not use the credit/ debit card which is not lawfully owned by you, i.e. in any transaction, you must use your own credit/ debit card. The information provided by you will not be utilized or shared with any Third Party unless required in relation to fraud verifications or by law, regulation or court order. You will be solely responsible for the security and confidentiality of your credit/ debit card details. We expressly disclaim all liabilities that may arise as a consequence of any unauthorized use of your credit/ debit card. We do not offer any refunds against goods already purchased from the Services unless an error that is directly attributable to us has occurred during the purchase of such product or services. We constantly strive to provide you with accurate information on the Services. However, in the event of an error, we may, in our sole discretion, contact you with further instructions.. If you use the Services, you do the same at your own risk. You agree that we shall provide the Services only during the working hours of the relevant Vendors.
No Endorsement: We do not endorse any Vendor. In addition, although these Terms require you to provide accurate information, we do not attempt to confirm, and do not confirm, any your purported identity. We will not be responsible for any damage or harm resulting from your interactions with other Users. By using the Services, you agree that any legal remedy or liability that you seek to obtain for actions or omissions of other Members or other third parties will be limited to a claim against the particular Members or other third parties who caused you harm and you agree not to attempt to impose liability on, or seek any legal remedy from us with respect to such actions or omissions.
General Terms Of Use: Only individuals who are 18 years of age or older may use the Services. If you are under 18 years of age and you wish to download, install, access or use the Services, your parents or legal guardian must acknowledge and agree to the Terms of Use and Privacy Policy. Should your parents or legal guardian fail to agree or acknowledge the Terms of Use and Privacy Policy, you shall immediately discontinue its use. If you choose to use the Services, it shall be your responsibility to treat your user identification code, password and any other piece of information that we may provide as part of our security procedures as confidential and not disclose the same to any person or entity other than us (“Third Party”). We shall at times and at our sole discretion reserve the right to disable any user identification code or password if you have failed to comply with any of the provisions of these Terms of Use. As we are providing services in the city (Currently), we have complied with applicable laws of India in making the Services and its content available to you. In the event the Services is accessed from outside India or outside our delivery zones, it shall be entirely at your risk. We make no representation that the Services and its contents are available or otherwise suitable for use outside. If you choose to access or use the Services from or in locations outside city, you do so on your own and shall be responsible for the consequences and ensuring compliance of applicable laws, regulations, byelaws, licenses, registrations, permits, authorization’s, rules and guidelines. You shall at all times be responsible for the use of the Services through your computer or mobile device and for bringing these Terms of Use and Privacy Policy to the attention of all such persons accessing the Services on your computer or mobile device. You understand and agree that the use of the Services does not include the provision of a computer or mobile device or other necessary equipment to access it. You also understand and acknowledge that the use of the Services requires internet connectivity and telecommunication links. You shall bear the costs incurred to access and use the Services and we shall not, under any circumstances whatsoever, be responsible or liable for such costs. By using the Services you represent and warrant that: (i) All registration information you submit is truthful, lawful and accurate and that you agree to maintain the accuracy of such information. (ii) Your use of the Services shall be solely for your personal use and you shall not authorize others to use your account, including your profile or email address and that you are solely responsible for all content published or displayed through your account, including any email messages, and your interactions with other users and you shall abide by all applicable local, state, national and foreign laws and regulations, including those related to data privacy, international communications and the transmission of technical or personal data. (iii) You will not submit, post, upload, distribute, or otherwise make available or transmit any content that: (a) is defamatory, abusive, harassing, insulting, threatening, or that could be deemed to be stalking or constitute an invasion of a right of privacy of another person; (b) is bigoted, hateful, or racially or otherwise offensive; (c) is violent, vulgar, obscene, pornographic or otherwise sexually explicit; (d) is illegal or encourages or advocates illegal activity or the discussion of illegal activities with the intent to commit them. (iv) All necessary licenses, consents, permissions and rights are owned by you and there is no need for any payment or permission or authorization required from any other party or entity to use, distribute or otherwise exploit in all manners permitted by these Terms of Use and Privacy Policy, all trademarks, copyrights, patents, trade secrets, privacy and publicity rights and / or other proprietary rights contained in any content that you submit, post, upload, distribute or otherwise transmit or make available. (v) You will not (a) use any services provided by the Services for commercial purposes of any kind, or (b) advertise or sell any products, services or otherwise (whether or not for profit), or solicit others (including, without limitation, solicitations for contributions or donations) or use any public forum for commercial purposes of any kind. In the event you want to advertise your product or service contact [email protected] (vi) You will not use the Services in any way that is unlawful, or harms us or any other person or entity, as determined in our sole discretion. (vii) You will not post, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise impair or damage the Services or any connected network, or otherwise interfere with any person or entity’s use or enjoyment of the Services. (viii) You will not use another person’s username, password or other account information, or another person’s name, likeness, voice, image or photograph or impersonate any person or entity or misrepresent your identity or affiliation with any person or entity. (ix) You will not engage in any form of antisocial, disrupting, or destructive acts, including “flaming,” “spamming,” “flooding,” “trolling,” and “griefing” as those terms are commonly understood and used on the Internet. (x) You will not delete or modify any content of the Services, including but not limited to, legal notices, disclaimers or proprietary notices such as copyright or trademark symbols, logos, that you do not own or have express permission to modify. (xi) You will not post or contribute any information or data that may be obscene, indecent, pornographic, vulgar, profane, racist, sexist, discriminatory, offensive, derogatory, harmful, harassing, threatening, embarrassing, malicious, abusive, hateful, menacing, defamatory, untrue or political or contrary to our interest. (xii) You shall not access the Services without authority or use the Services in a manner that damages, interferes or disrupts: (a) Any part of the Services or the Services software; or (b) Any equipment or any network on which the Services is stored or any equipment of any Third Party . Access to the Services, Accuracy and security We endeavor to make the Services available to you during Vendor working hours (In case of Restaurant, food outlets and other products). However, we do not represent that access to the Services will be uninterrupted, timely, error free, free of viruses or other harmful components or that such defects will be corrected. We do not warrant that the Services will be compatible with all hardware and software which you may use. We shall not be liable for damage to, or viruses or other code that may affect, any equipment (including but not limited to your mobile device), software, data or other property as a result of your download, installation, access to or use of the Services or your obtaining any material from, or as a result of using, the Services. We shall also not be liable for the actions of third parties. We do not represent or warranty that the information available on the Services will be correct, accurate or otherwise reliable. We reserve the right to suspend or withdraw access to the Services to you personally, or to all users temporarily or permanently at any time without notice.
Severability: If any of these terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction which that term is illegal, invalid or unenforceable, it shall be severed and deleted and the remaining Terms of Use shall survive, remain in full force and effect and continue to be binding and enforceable.
Non-Assignment: You shall not assign or transfer or purport to assign or transfer the contract between you and us to any other person.
Warranties And Limitation Of Liability: All services offered and sold thorough foodzozo are without warranties of any kind either expressed or implied. foodzozo disclaims all or any warranty or liability from the purchase or use of the services offered on foodzozo to the fullest extent. Any warranties or after sale services if any offered by the merchants or restaurants on any order shall be serviced directly by such merchant or restaurant and foodzozo will not be under any obligation to ensure compliance or handle any complaints related.
Pricing/ typographical error: Order/ menu/ offers prices are as shown on the website and are subject to incorrect data received from restaurants, technical issues and or typographical errors. Foodzozo, at its sole discretion, reserves the right to change the prices and products offered on the Website to fix such errors or otherwise without any prior notice by foodzozo. Foodzozo reserves any right to cancel any order placed at an incorrect price.
Governing Law: These Terms of Use are governed by the laws of India. Any action, suit, or other legal proceeding, which is commenced to resolve any matter arising under or relating to this website, shall be subject to the jurisdiction of the courts at nearest to the registered office of the foodzozo, zozo ventures in , India.
Relationship With Operators If The Services Is Accessed On Mobile Devices: In the event the Services is accessed on a mobile device, it is not associated, affiliated, sponsored, endorsed or in any way linked to any platform operator, including, without limitation, Apple, Google, Android or RIM Blackberry (each being an “Operator”). Your download, installation, access to or use of the Services is also bound by the terms and conditions of the Operator. You and we acknowledge that these Terms of Use are concluded between you and us only, and not with an Operator, and we, not those Operators, are solely responsible for the Services and the content thereof to the extent specified in these Terms of Use. The license granted to you for the Services is limited to a non-transferable license to use the Services on a mobile device that you own or control and as permitted by these Terms of Use. We are solely responsible for providing any maintenance and support services with respect to the Services as required under applicable law. You and we acknowledge that an Operator has no obligation whatsoever to furnish any maintenance and support services with respect to the Services. You and we acknowledge that we, not the relevant Operator, are responsible for addressing any claims of you or any Third Party relating to the Services or your possession and/or use of the Services, including, but not limited to: (i) any claim that the Services fails to conform to any applicable legal or regulatory requirement; and (ii) claims arising under consumer protection or similar legislation. You and we acknowledge that, in the event of any Third Party claim that the Services or your possession and use of the Services infringes that Third Party’s intellectual property rights, we, not the relevant Operator, will be solely responsible for the investigation, defence, settlement and discharge of any such intellectual property infringement claim. You must comply with any applicable Third Party terms of agreement when using the Services (e.g. you must ensure that your use of the Services is not in violation of your mobile device agreement or any wireless data service agreement). You and we acknowledge and agree that the relevant Operator, and that Operator’s subsidiaries, are Third Party beneficiaries of these Terms of Use, and that, upon your acceptance of these Terms of Use, that Operator will have the right (and will be deemed to have accepted the right) to enforce these Terms of Use against you as a Third Party beneficiary thereof.
Termination: We reserve the right to decline a new registration, terminate your right to link to the site, remove you as a user of this site, and/or prevent any further use if you violate any of the Terms of Use. If we consider there to be a risk of liability or loss to our partner restaurants or us we may take any action deemed necessary to prevent such a liability or loss from occurring. If we terminate your right to link to the site you must cease linking to the site immediately. Any person who holds a suspended or terminated membership must not order from or re-join this site without our prior written consent. We reserve the right to assign or sub-contract any or all of our rights and obligations under these terms.
Please note that we reserve the right and the ability to trace your IP address, and if necessary, contact your ISP in the event of a suspected breach of these Terms of Use.
Restrictions for Non-Personal and Non-Commercial Use: The clients agree that all dealings are for the purpose of personal/private use, not for the purpose of resale.
Taxation: Any proceedings arising from all legal amendments realized out of the scope of this agreement are not in the responsibility of Foodzozo, and they are reflected on the agreement in exact same way.
Content Changes: We reserve the right to change these terms and conditions at any time without notice and you agree to be bound by such changes. Those changes shall be posted on the website.
Availability: This site may be unavailable at certain times to allow for maintenance and upgrades. Although we will endeavour to notify customers in advance of any service unavailability, this cannot be guaranteed and we reserve the right to alter or withdraw the service at any time.
Restaurant Owners / Managers: Foodzozo provides an interactive online version of your menu and an order process that will allow you to sell your food ,drinks and other services online. The purpose of this site is to provide a simple, convenient and cost-effective service to our customers by linking them to restaurants in their area that offer food delivery or collection. The website shows service providers like restaurant information such as trading times, reviews and menus etc. The foodzozo Order Process is defined by customers using the online version of your menu hosted on the foodzozo website to generate orders using the foodzozo shopping cart and delivery of the orders to your restaurant via order terminal, phone, email, fax or SMS.
By listing your menu on the foodzozo website you agree to,
  1. Make your best endeavors to accept and fulfil the orders sent to you by foodzozo.
  2. Pay the commission (as set by foodzozo) per order generated via the foodzozo order process.
  3. Pay the monthly maintenance charges and also other charges as agreed if any to the foodzozo.
  4. Foodzozo serving as the limited agent of each Vendor for the purpose of accepting payments from our customers for your online food order.
  5. Any issue related to the food quality ,service or delivery or damage has to be resolved directly with the customer ,giving priority to the customers.
  6. Provide us your logo and name to use in our marketing campaigns, promotions etc. on our websites and apps. related to zozo ventures.
  7. foodzozo.com reserves the right to alter, modify or cancel any charges and may be withdrawn any service provider at any time without notice.
  8. The content is provided on an "as-is" and "as available" basis and is believed to be accurate, complete, current and reliable at the date the information was placed on the site and is periodically updated. Neither zozo ventures nor any of its respective directors, officers, employees or agents, makes any representation or warranty as to the accuracy, completeness, timeliness, or reliability of the information contained on this site.
  9. This agreement cannot be revoked till the completion of two months from the date of signature. The service provider must give 10 days notice period to revoke the Agreement.
  10. Limitation of Liability: You agree foodzozo will not be held liable for any loss or damage incurred as a result of use of the sites or services.
Every service provider /partner of foodzozo has a "user name" and "password" which are determined by the foodzozo. The "user name" is personal to the service provider and the same "user name" is not given to two different members.The service provider can monitor and check using the own online panel.
Offer Terms: The Offers ,vouchers and discount codes are subject to Foodzozo’s discretion and may be altered at any time and without notice. The voucher can discount any/all of the components including food cost, taxes and fees and likewise
(a). In the event foodzozo has a reasonable belief that there exists an abuse of vouchers, offers and/or discount codes or in suspected instances of fraud, foodzozo may cause the customer to be blocked immediately and reserves the right to refuse future service. Additionally, should there exist an abuse of vouchers or discount codes, foodzozo reserves the right to seek compensation from any and all violators.
(b) Offers are subject to Foodzozo's discretion and may be withdrawn at any time and without notice.
(c). Foodzozo's reserves the right to alter, modify or cancel any offers ,discount codes and promotions at any time and without notice
Review Policy: When submitting a review you agree that you will not post any material which: includes language that a reasonable person would consider obscene, indecent or offensive a reasonable person would consider to be defamatory, abusive, harassing or hateful contains language that discriminates on the basis of race, religion, age, nationality, gender, sexual preferences etc,invades anyone’s privacy or impersonates anyone is off-topic contains baseless or unproven assertions constitutes spam or unauthorised advertising may place foodzozo in legal jeopardy, such as potentially libelous or defamatory assertions
Furthermore you agree that you: have not been solicited in any way to post the review either have no commercial/personal interest or competitive relationship with the restaurant or will declare your relationship or personal interest within the review are posting a genuinely held opinion of the restaurant and the goods and service provided foodzozo reserves the right to edit or remove (without notice) any review which does not comply with our policy.
Privacy Notice: Please be aware we collect anonymous and personal information on site specific cookies and on form submission in our secure database. We may use your contact data to send you information about foodzozo and our affiliates, or our products or Services, to contact you when necessary and in conjunction with your use of certain Services. We may use your Traffic Data to customize and tailor your experience on the Sites, in emails and in other communications, displaying content, products or services that we think you might be interested in and according to your preferences. We share Personal Information and Traffic Data with our affiliates, vendors, and business partners who assist us by performing core services (such as business consulting and continuity planning, marketing, promotion, data analytics, data processing, hosting, storage and security) and/or by making certain Services available to our users. Those affiliates and business partners are bound to uphold the same standards of security and confidentiality that we have promised to you in this Privacy Policy, and they will only use your Contact Data and other Personal Information to carry out their specific business obligations to and to provide you with Site related services.We may transfer information about you to another company in connection with a merger, sale or acquisition by or of foodzozo. In this event, we will use reasonable efforts to notify you before information about you is transferred and becomes subject to a different privacy policy. foodzozo does not share, sell, rent or trade your Personal Information with any third parties for their promotional purposes. We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Sites.
We share restaurant partner feedback provided about you with other restaurant business partners that you dine with through foodzozo in order to ensure the best possible experience for all parties involved. For purposes of this Privacy Policy, such restaurants are deemed our business partners.
Site Content: The Sites, including without limitation the text, graphics, photographs, software, video and audio content, and the like that appear on the website or mobile site (the "Site Content"), is owned by or licensed to foodzozo, and is subject to copyright and other intellectual property rights under United States, foreign laws and international conventions. Users may not re-post, republish, reproduce or copy the Site Content to other web sites, mobile applications, or otherwise, without the prior written consent of oodzozo. Users cannot sell, or distribute, Site Content to third parties, prepare derivative works of or otherwise exploit Content without the prior written permission of foodzozo. To request permission to re-post, republish, reproduce, copy, sell, distribute, prepare derivative works of or otherwise exploit Site Content, please submit your request in writing via the Contact Us form. foodzozo has no obligation to grant you permission to re-post, republish, reproduce, copy, sell, distribute, prepare derivative works of or otherwise exploit Site Content. All of the oodzozo trademarks, service marks and logos are owned by or licensed to foodzozo and may not be used for any purpose without the prior written consent of foodzozo.
Intellectual Property: We welcome you to access information on this site for your personal, non-commercial use. However you may not print, copy, reproduce, download, republish, broadcast, transmit, display, modify or re-use the materials from this site for anything other than personal, non-commercial use. This includes in particular any purpose which publicly re-sells or re-uses the materials, without the prior written consent of the copyright holder.
All text, graphics, user interfaces, photographs, trademarks, logos, and artwork including but not limited to the design, structure, selection, coordination, expression, "look and feel" and arrangement of such content, contained on foodzozo.com is owned, controlled or licensed by or to foodzozo , and is protected by copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws. foodzozo.com and the Foodzozo logo are trade marks of ZOZO ventures.
Claim of Copyright Infringement: Foodzozo respects the intellectual property of others. If you believe in good faith that any Site Content, or other matter posted on the Sites infringes the copyright in a work you own, please contact us with correspondence containing the following:
(a) A physical or electronic signature of the owner, or a person authorized to act on behalf of the owner, of the copyright that is allegedly infringed (b)Identification of the copyrighted work allegedly infringed. (c) Identifying information reasonably sufficient to allow determination by foodzozo of the location of the material that is allegedly infringing.(d) Information reasonably sufficient to permit Foodzozo to contact you;
A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and(e) A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
You acknowledge that if you fail to comply with all of the requirements of this Section. For any questions regarding this procedure, or to submit a complaint, please contact Foodzozo with our Contact form.
Arbitration and Jurisdiction: All disputes arising out of, relating to or connected with these terms of service, or your use of any part of the foodzozo.com or zozo ventures sites, will be resolved by final and binding arbitration administered by courts nearest to the registered address . All disputes in arbitration will be handled solely between the named parties, and not on any representative of class basis. Notwithstanding any other provision of these Terms of Service, to the extent that you have in any manner violated or threatened to violate Foodzozo intellectual property rights, foodzozo reserves the right to seek injunctive or other appropriate relief in any local or high court and you consent to exclusive jurisdiction and venue in such courts.
Provisions to be implemented: Any disputes, which may arise in relation to this agreement, shall be governed in accordance with, first of all, the provisions of this agreement, and then the Consumer law.
Competent Court and Execution Offices: The disputes, which may arise from the implementation of this agreement, shall be settled through nearest court of the registered address of the office of Zozo Ventures
Enforcement: After the user fills in a registration form, receives a service by using the system or places an order, this agreement shall come into force between the parties for an indefinite time.
If any term or condition of our Agreement shall be deemed invalid, illegal or unenforceable, the parties hereby agree that such term or condition shall be deemed to be deleted and the remainder of the Agreement shall continue in force without such term or condition.
DISCLAIMERS: THE SERVICES MAY BE UNDER CONSTANT UPGRADES, AND SOME FUNCTIONS AND FEATURES MAY NOT BE FULLY OPERATIONAL. DUE TO THE VAGARIES THAT CAN OCCUR IN THE ELECTRONIC DISTRIBUTION OF INFORMATION AND DUE TO THE LIMITATIONS INHERENT IN PROVIDING INFORMATION OBTAINED FROM MULTIPLE SOURCES, THERE MAY BE DELAYS, OMISSIONS, OR INACCURACIES IN THE CONTENT PROVIDED ON THE SERVICES OR DELAY OR ERRORS IN FUNCTIONALITY OF THE SERVICES. AS A RESULT, WE DO NOT REPRESENT THAT THE INFORMATION POSTED IS CORRECT IN EVERY CASE. WE EXPRESSLY DISCLAIM ALL LIABILITIES THAT MAY ARISE AS A CONSEQUENCE OF ANY UNAUTHORIZED USE OF CREDIT/ DEBIT CARDS. YOU ACKNOWLEDGE THAT THIRD PARTY SERVICES ARE AVAILABLE ON THE SERVICES. WE MAY HAVE FORMED PARTNERSHIPS OR ALLIANCES WITH SOME OF THESE THIRD PARTIES FROM TIME TO TIME IN ORDER TO FACILITATE THE PROVISION OF CERTAIN SERVICES TO YOU. HOWEVER, YOU ACKNOWLEDGE AND AGREE THAT AT NO TIME ARE WE MAKING ANY REPRESENTATION OR WARRANTY REGARDING ANY THIRD PARTY’S SERVICES NOR WILL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY CONSEQUENCES OR CLAIMS ARISING FROM OR IN CONNECTION WITH SUCH THIRD PARTY INCLUDING, AND NOT LIMITED TO, ANY LIABILITY OR RESPONSIBILITY FOR, DEATH, INJURY OR IMPAIRMENT EXPERIENCED BY YOU OR ANY THIRD PARTY. YOU HEREBY DISCLAIM AND WAIVE ANY RIGHTS AND CLAIMS YOU MAY HAVE AGAINST US WITH RESPECT TO THIRD PARTY’S / VENDORS SERVICES. WHILE THE MATERIALS PROVIDED ON THE SERVICES WERE PREPARED TO PROVIDE ACCURATE INFORMATION REGARDING THE SUBJECT DISCUSSED, THE INFORMATION CONTAINED IN THESE MATERIALS IS BEING MADE AVAILABLE WITH THE UNDERSTANDING THAT WE MAKE NO GUARANTEES, REPRESENTATIONS OR WARRANTIES WHATSOEVER, WHETHER EXPRESSED OR IMPLIED, WITH RESPECT TO PROFESSIONAL QUALIFICATIONS, EXPERTISE, QUALITY OF WORK OR OTHER INFORMATION HEREIN. FURTHER, WE DO NOT, IN ANY WAY, ENDORSE ANY SERVICE OFFERED OR DESCRIBED HEREIN. IN NO EVENT SHALL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DECISION MADE OR ACTION TAKEN IN RELIANCE ON SUCH INFORMATION. THE INFORMATION PROVIDED HEREUNDER IS PROVIDED “AS IS”. WE AND / OR OUR EMPLOYEES MAKE NO WARRANTY OR REPRESENTATION REGARDING THE TIMELINESS, CONTENT, SEQUENCE, ACCURACY, EFFECTIVENESS OR COMPLETENESS OF ANY INFORMATION OR DATA FURNISHED HEREUNDER OR THAT THE INFORMATION OR DATA PROVIDED HEREUNDER MAY BE RELIED UPON. MULTIPLE RESPONSES MAY USUALLY BE MADE AVAILABLE FROM DIFFERENT SOURCES AND IT IS LEFT TO THE JUDGEMENT OF USERS BASED ON THEIR SPECIFIC CIRCUMSTANCES TO USE, ADAPT, MODIFY OR ALTER SUGGESTIONS OR USE THEM IN CONJUNCTION WITH ANY OTHER SOURCES THEY MAY HAVE, THEREBY ABSOLVING US AS WELL AS OUR CONSULTANTS, BUSINESS ASSOCIATES, AFFILIATES, BUSINESS PARTNERS AND EMPLOYEES FROM ANY KIND OF PROFESSIONAL LIABILITY. WE SHALL NOT BE LIABLE TO YOU OR ANYONE ELSE FOR ANY LOSSES OR INJURY ARISING OUT OF OR RELATING TO THE INFORMATION PROVIDED ON THE SERVICES. IN NO EVENT WILL WE OR OUR EMPLOYEES, AFFILIATES, AUTHORS OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DECISION MADE OR ACTION TAKEN BY YOUR RELIANCE ON THE CONTENT CONTAINED HEREIN. IN NO EVENT WILL WE BE LIABLE FOR ANY DAMAGES (INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, DAMAGES ARISING FROM PERSONAL INJURY/WRONGFUL DEATH, AND DAMAGES RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION), RESULTING FROM ANY SERVICES PROVIDED BY ANY THIRD PARTY OR VENDOR ACCESSED THROUGH THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT WE ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE INFORMATION, CONTENT, PRODUCTS, SERVICES, AND MATERIALS AVAILABLE THROUGH THE SITE (WHETHER PROVIDED BY FOODZOZO.COM, YOU, OTHER USERS OR OTHER AFFILIATES/THIRD PARTIES), INCLUDING WITHOUT LIMITATION, FOOD/BEVERAGE ORDERS, SUBMISSIONS, TEXT, PHOTOS, GRAPHICS, AUDIO FILES, VIDEO, AND LINKS, ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, FOODZOZO.COM DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NONINFRINGEMENT, FREEDOM FROM COMPUTER VIRUS, AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE.

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