Frequently asked questions

Food zozo - Search - Order - Eat is a leading online food ordering service provider. We provide an easy, fast way to connect customers with their favorite restaurants. It takes just few clicks from your devices like tab smartphones, computer and laptop etc. to place an order through from your preferred restaurants.
We simply take your submitted order and send it to the restaurants and service providers through a completely automated process, so you don't have to deal with all the hassles of ordering, calling outlets. We make sure that you receive your order on time.
We're all about easy eating. Through our apps and sites we allow you to search and order from different restaurants in your area, so that you can just relax and enjoy great food. Once you've found a restaurant and placed an order online, we'll send you an SMS to confirm that the restaurant has received your order. This will let you know of the expected delivery/ take away time. Suddenly, Bam! You've got a great meal without the hassle.
*Note: We LOVE food but we're not that keen on cooking. The restaurant, not foodzozo, is responsible for the preparation and delivery of your food.
Aww! we know you like offers. We have better than cashback offer. Why do you need cashback offer when you can get spot cash discount on is the one huge food court for many restaurants and service providers, so you don't need to go through the hassle of remembering restaurants numbers, waiting on hold or getting a busy signal while dialing a restaurant number or getting the wrong order due to miscommunication over the phone. Besides by using you can view menus, reviews, ratings, of all your favorite restaurants in our easy to use website.
If you've received an order and you want to let other people know about your experience, you can use foodzozo to place a review. You can access the review section via the link in the follow-up email you'll receive after ordering, or by login to your account on the site.
We're not into swearing or abuse and we want your review to be as genuine as possible, so make sure your review meets our review policy before you post it.
We've covered most of the residential areas in Cities but it's a pretty big place, so we're always working to service more areas. You can help by telling us about your favorite restaurants that aren't showing up and we'll track them down and see if we can get them on board for you.
The only extra charges that might be applied are the restaurant delivery charges.
Getting your food to your face should be easy, so paying for your food needs to be easy too. We accept all the major online payment methods. This means you can use VISA, MasterCard, American Express and Cash on delivery/take away is accepted by most restaurants. It always comes down to what the restaurant can accept, so double check when you place your order.
We're like a vault. We have all these fancy, high-tech security measures to keep your data safe, because it's our highest priority. You can read all about these measures in our privacy policy. We don't store your credit card details where anyone but you can see it, and we don't give them out to the restaurants. Restaurants do get your name, address and phone number, just to make the delivery easier.
If you want to know more about how we look after your info, check out our privacy policy.
You'll get an email from us saying that your order has been successfully placed. A couple of minutes later you should get an SMS to let you know the restaurant has received your order.
We bet it was gremlins, but it could be that we don't have your correct email address. You should probably call us on 080-5060-3131 so we can check it out.
Sounds like your phone might have gremlins too, but it could simply be that the restaurant is super busy and hasn't quite got to accepting your order yet. If you're worried, log in to your account and double check that we have the right phone number (so that someone else isn't getting your confirmations texts) and then give us a buzz on 080-5060-3131 if we've got the wrong number or you need any more help.
Of course you can! give them a bell on restaurants number if you have any questions or requests on the preparation and delivery of the food. Our team love talking to you, and are always happy to help out if you've not been able to get through to the restaurant.
Got your confirmation SMS? You'd better give the restaurant a quick call to see if they can help out before they start making your food. If you haven't got the SMS yet, or you can't get through to the restaurant, we can assist on our end. Give us a buzz on 080-5060-3131
We understand sometimes things don't go to plan, and you might need to cancel an order. We can cancel an order if the restaurant hasn't started cooking it yet. If the restaurant has started to cook your food there is a small chance they might still be in a position to offer you a refund or credit, so best to call them and find out.
Rejection is never great, so we work really hard with our restaurants to get as many orders accepted as possible. Sometimes a rejected order may look like payment has gone through, but don’t worry, it was voided and is simply pending with your bank. This may take 5-10 business days from initiation day, best to give the bank a call if you have any questions.
Our partner restaurants do a great job of preparing and delivering orders on time, but sometimes unexpected things get in the way. If your tummy rumbles are getting louder with every tick of the clock, give the restaurant a call. If you can’t get through, buzz us on 080-5060-3131 so we can track down your food.
Oh no! We're sorry to hear that. Our restaurant friends work really hard to provide you great food, and so they're keen for your feedback. Call them straight away and they might be able to fix the problem for you or help you out for next time. Of course, our teams are always happy to help you out if you're not able to resolve this directly with the restaurant.
We need our partner restaurants to let us know when prices change, but we understand that they're busy creating scrumptious food for you to enjoy. If you notice a price difference please call us on 080-5060-3131 or email us at so we can look into it.
Quick, double check the confirmation email! Maybe the computer gremlins threw in some extra sides for themselves? If there is a difference between what's on the email and what you received, please call the restaurant straight away to let them know. Of course, our teams are also always happy to help you out if you're not able to resolve this directly with the restaurant.
We'll miss you! But if you need to, just log in to your registered email id send us 'unsubscribe' details to
Each time your invited friends and relatives place an order you score reward points (Go you!). These points tell other users how much of a free food you enjoy on foodzozo.
We know you love food, You can redeem your points on food by ordering food by using Wallet points. Minimum redeeming wallet points must be 50 points.
That's why we're here. Our teams are really friendly and want to do what they can to make sure you have a great eating experience. You can contact customer helpline on 080-5060-3131 or visit the Contact us page and complete the form. We aim to respond to all web contacts within 24 hours.
Yes most of the restaurants on have Online Payment facility which means you can pay for your order amount through through payment gateway. You may be charged for using the payment gateway services.
Yes. You may check on latest restaurant’s promotions at the home page and restaurant listings page.
Simply follow those instructions: click here to register
Choose Your City and Your Area then select "Service" then Click on "GO".
Note: you can only choose your area and all the restaurants will appear to you. If you are registered you can login with your username or email and password then choose your food preferences and area. Please click here to login.
Choose your favorite restaurant from the list by clicking on the name or logo.
Check the box next to your choice of item and add the number you wish to have next to the box. Scroll all the way to the bottom to see the entire restaurant menu. After your finish choosing your meal click on Continue Checkout on the shopping cart.
Make sure all the information is correct and hit Confirm Order to process your order. Your order will be routed to the restaurant immediately. Note that if you are using our service for the first time we may /may not call your mobile number for confirmation purposes.
The purpose of this service is to give a chance to all newcomers to test our service and experience its simplicity, efficiency and reliability.
Once familiar with our services, you can create an account with a user name and a password to access all the added value features of such as creating a profile, adding favorites, tracking previous orders, etc.
Yes you can. You may choose to place another order to your shopping cart after you have finished choosing your first order by clicking on the label ‘Place another order’ located on the shopping cart. Your other orders will be placed from the restaurants that serve the same area of your first orders.
You can pay for multiple orders either by cash on delivery, and Online payment credit /debit cards when applicable on restaurants.
Just click on forgot password option in login section and enter your registered email address and click on submit. The system will automatically send you a new password to your registered email address.
Yes, You can add as many addresses as you need to a single account. Go to Address book and click on Add New Address.
It depends on the restaurant policy, and it also depends on how far is your home from the restaurant. Normally delivery under normal circumstances takes 30 minutes however it may take up to 1 hour to make the delivery depending on road traffic and congestions. If some restaurants have different delivery promise time, it is mentioned on our website.
Go to My Account and click on Order History to see if your order was routed successfully or not. You can also inquire about your order status with our customer helpline on 080-5060-3131.
Yes you can. You can simply go to Order History section on 'My Account' page and choose the order from your history list and Re Order it.
foodzozo gift voucher is a service that enables users to buy gift voucher with predefined amounts from and send this voucher to a friend to use on placing orders through
You can talk to us during our operational hours every day from 11 AM to 11 PM or By calling our customer helpline on 080-5060-3131 or send us an email to
You can simply click on the icon 'add to favorite' available on all menu items and restaurants. You can also easily go to my favorites section on My Account page re order these items.
Yes. The Wallet points balance will always show in the profile under points section accessible on 'My Account' page. To see your foodzozo credit statement, you can simply go to My Account page and click on the Wallet points statement tab.
Hot selling are the items which are highest selling from that particular service provider.Yeah we mean the Filtered Menu.
Hot Offers are the best deals and promotions from the Foodzozo and Service providers to keep your wallet happy.
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